Last updated: 3 July 2026
These Terms and Conditions apply to your use of the Aussie IT Group website and to services supplied by Aussie IT Group, unless a separate written agreement applies.
By using our website, requesting a quote, accepting a proposal, paying an invoice or using our services, you agree to these Terms and Conditions.
Our Services
Aussie IT Group provides digital and technology services, including web development, WordPress website services, SEO, digital marketing, software solutions, website support, website maintenance, hosting-related support and related consulting services.
The exact services, deliverables, pricing and timeframes for a project will be set out in a written quote, proposal, invoice, statement of work or other agreed written communication.
Quotes and Project Scope
Quotes are based on the information available at the time they are prepared. A quote may change if project requirements, content, functionality, integrations, timelines or third-party costs change.
Work outside the agreed scope may be quoted and charged separately. We will seek your approval before carrying out material extra work.
Client Responsibilities
You agree to provide accurate information, required content, feedback, approvals, access credentials and cooperation needed for us to deliver the services.
You are responsible for ensuring that materials you provide, including text, images, videos, logos, trademarks, documents and data, are accurate and that you have the right to use them.
Project delays caused by late content, late feedback, unavailable access, third-party delays or changed requirements may affect delivery dates.
Payments
Fees, deposits, milestones and payment due dates will be set out in the relevant quote, proposal or invoice.
Unless otherwise agreed, invoices must be paid by the due date stated on the invoice. We may pause work, withhold delivery, restrict support or suspend services if invoices remain unpaid.
Third-party costs, including hosting, domains, plugins, themes, stock assets, software licences, advertising spend and other external services, may be billed separately or paid directly by you.
Revisions and Approval
Reasonable revisions are included only where stated in the agreed project scope. Additional revisions, redesigns or changes requested after approval may be charged separately.
You are responsible for reviewing deliverables and notifying us of any issues within a reasonable time. If you approve a deliverable or make it live, it will be treated as accepted unless an issue could not reasonably have been identified during review.
Website Content and Legal Compliance
You are responsible for the accuracy, legality and completeness of content published on your website or supplied to us for publication.
Unless expressly agreed in writing, we do not provide legal, financial, medical or regulatory advice. You are responsible for obtaining professional advice for legal pages, industry compliance, advertising claims, privacy obligations and consumer law requirements that apply to your business.
Search Engine Optimisation and Marketing
SEO, analytics, advertising and digital marketing results depend on many factors outside our control, including search engine algorithms, competition, website history, market conditions, advertising budgets and third-party platforms.
We do not guarantee specific rankings, traffic levels, leads, sales, revenue or advertising results.
Hosting, Domains and Third-Party Services
Where our services involve hosting, domains, plugins, APIs, payment gateways, email platforms, analytics tools or other third-party services, those services are subject to the third party’s own terms, pricing, availability and policies.
We are not responsible for third-party outages, price changes, account restrictions, policy changes, data loss or service failures outside our reasonable control.
Intellectual Property
Unless otherwise agreed, you retain ownership of content, trademarks and materials you provide to us.
Once all amounts for a project are paid, you receive ownership of the final website design and project deliverables created specifically for you, excluding third-party materials, pre-existing tools, open-source software, reusable code, plugins, themes, libraries, stock assets and internal processes.
We may use general skills, knowledge, ideas, techniques and reusable components developed during a project for other work, provided we do not disclose your confidential information.
Portfolio Use
Unless you ask us not to, we may mention your business name and display non-confidential project work in our portfolio, case studies, proposals, social media or marketing materials.
Support and Maintenance
Support and maintenance are provided only where included in the agreed scope or under an active support or maintenance arrangement.
Website maintenance may include updates, backups, monitoring, content changes or technical support as agreed. Maintenance does not guarantee that a website will be free from downtime, vulnerabilities, bugs or third-party issues.
Confidentiality
Each party must take reasonable steps to protect confidential information received from the other party and must not disclose it except where required to deliver the services, operate the business, obtain professional advice or comply with law.
Acceptable Use
You must not use our website or services for unlawful, harmful, misleading, abusive, infringing, spam-related or security-compromising activity.
We may refuse, suspend or stop work where we reasonably believe a project, request or activity is unlawful, unethical, harmful, insecure or likely to damage our business, clients, systems or reputation.
Limitation of Liability
To the maximum extent permitted by law, Aussie IT Group is not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data, goodwill, business opportunity or expected savings.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.
Cancellations and Termination
Either party may end a project or service arrangement by giving written notice, unless a separate agreement states otherwise.
You must pay for work completed, approved expenses and committed third-party costs up to the termination date. Deposits and upfront payments may be non-refundable where work has commenced or costs have been incurred.
Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including internet outages, hosting failures, cyber incidents, natural disasters, illness, industrial action, government action, third-party platform issues or supply interruptions.
Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be published on this page with an updated “Last updated” date. The terms in effect at the time you accept a quote, proposal or service will apply to that work unless otherwise agreed.
Governing Law
These Terms and Conditions are governed by the laws of Australia and the applicable state or territory in which Aussie IT Group operates. The parties submit to the courts with jurisdiction in that state or territory.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Aussie IT Group
Phone: +61 02 9161 4144
Email: hello@aussieitgroup.com.au
Address: 5 Merryvale Rd, Minto NSW 2566, Australia